faq

The Momzelle team is here for you! Find the answers to the most frequently asked questions below.

Have more questions?Contact us!

faq

  • Order, shipping & returns

  • How much is shipping and how long does it take?

    Canadian customers: Shipping is free for orders over $60 (the total must be over $60 after discount applied and before tax). Under $60, there is a flat fee of $7.99. This is standard shipping and takes 1-8 business days. Orders leave from our warehouse in Montreal. We have options for quicker shipping, with the cost available once you have put in your postal code on the checkout page.

    US customers: Shipping is free for orders over $60 (the total must be over $60 after discount applied and before tax). Under $60, there is a flat fee of $9.99. This is standard shipping and takes 5-8 business days. Orders leave from our warehouse in Montreal. We have options for quicker shipping, with the cost available once you have put in your postal code on the checkout page. In our over ten year experience, we have never had packages detained at the border and there are no duties for you ordering from Canada (under$800).

  • I am located in the United States, can I order from momzelle.com?

    Yes! We have been shipping to the US for many years. You will be charged in Canadian dollars. Please see our other FAQ’s for more specific details. If you would prefer US currency and trackable shipping, we suggest you order from our Amazon store. We offer a great selection of our nursing clothing!

  • I am located in the US and the Momzelle item I want is not available on Amazon.com?

    You are more than welcome to order from momzelle.com! You will be charged in Canadian dollars and may not receive a tracking number (if free or flat rate option is selected). It is simple and easy. We will ship your order from our warehouse in Montreal and standard shipping takes 5-8 business days.

  • Will I receive a tracking number?

    All orders shipping to Canada will receive a tracking number.
    Orders shipping to the US will not receive a tracking number if standard shipping (free or flat rate option) is selected. Tracking is available for US customers if faster shipping options are selected. If tracking is desired, we recommend our US customers shop on our Amazon store

  • How quickly will you ship my order?

    We make every effort to ship orders within one business day.

  • What is your return policy?

    Items purchased at momzelle.com may be returned, as long as they have only been tried on, are not worn or washed, still have their tag on, and were not marked Final Sale.
    Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. After thirty days, a gift card will be issued. Please see our full return policy for more details.

  • Do you sell gift cards?

    Yes! They make an excellent baby shower/mother’s day/birthday gift 😊 You can buy them here.

  • Can I apply more than one coupon code to my order?

    No, only one coupon code can be applied per order. A gift card code and a coupon code can be applied on the same order.

  • What do I do if I find that an item that I ordered has a defect?

    Please contact info@momzelle.com and we will do our best to remedy the situation.

  • Help! I don't know what size to buy?

    We generally suggest ordering Momzelle in the size you regularly wore pre-pregnancy. If you were between sizes we recommend ordering the smaller size. Momzelle clothing fits a bit large. We also suggest reading the description and product details as we try to specify when an item fits a little large or small. Reading the reviews can be very helpful in determining if the fit and style are for you.

    Please see our size guide for more details.

  • How long will it take for my order to arrive?

    It depends on the shipping option selected. Within Canada, standard shipping takes 1-8 business days. To the US, standard shipping is 5-8 business days.

  • I bought an item from another retailer or web site - can I return this or exchange it directly with Momzelle? 

    No, we ask that you please contact the store that you purchased your Momzelle item from. They will take care of you.

  • Where is the company located?

    We are located in Montreal, QC, Canada. Our warehouse is adjacent to our office and boutique at 9475 rue Meilleur, suite 208, Montreal QC H2N 2C5.

  • All about Bras & maternity essentials

  • When should I buy my nursing bra?

    - It is most often recommended in the 7th or 8th month of pregnancy. Since all of our bras are designed to grow with you through your pregnancy and nursing, you can choose to buy earlier in your pregnancy. All our bras have 5 sets of hooks and eyes. This allows you to adjust the band as your ribcage expands and contracts.

    After your milk comes in and your breast have regulated (approximately 6 weeks post-partum), it is a good idea to re-measure yourself and update your nursing bra wardrobe, if needed.

  • How many nursing bras does a mother need ?

    A good rule of thumb is 3. You will wear one, have one in the wash and have one on hand if the one you are wearing gets a little too much of the let down J.

  • Is the Momzelle Seamless Nursing Bra supportive enough?

    Yes! The high quality fabric is surprisingly strong, yet stretchy. For added support, you can cross the straps at the back. Learn more about the great features this bra has here.

  • Do your bras have underwire?

    No, our Classic and Lace bra have molded cups, but are underwire-free.

  • Nursing top sizing, fit, care & openings

  • Help! I don't know what size to buy?

    We generally suggest ordering Momzelle in the size you regularly wore pre-pregnancy.  If you were between sizes we recommend ordering the smaller size.  Momzelle clothing fits a bit large. 

    We also suggest reading the description and product details as we try to specify when an item fits a little large or small. Reading the reviews can be very helpful in determining if the fit and style are for you.

    Please see our size guide for more details.

  • How do the nursing openings work?

    We have many different styles of nursing openings. Each is designed to keep you covered above the breast, as well as your belly and sides. All openings are easy to use and many are completely inconspicuous, making your Momzelle top or dress an item you can wear long after you are finished breastfeeding.
    You will find details and photos of each opening on the product page. Don’t hesitate to reach out through our instant chat or email if you have any questions.

  • Are there tops that are made for pregnancy as well as breastfeeding?

    Yes! Many of our styles are designed to cover you from bump to baby and beyond.  See all the options here.

  • How should I wash my Momzelle items?

    Please follow the care instructions on the label inside your Momzelle item. We keep new moms in mind when we design our clothing. All items can be machine washed in cold water (delicate cycle may be best for some items) and most can be tumble dried on low heat.

  • Do your nursing tops and dresses comes with built-in bras?

    No. All our nursing tops and dresses are designed to be worn with your own nursing bra. Only the Seamless Maternity/Nursing Tank has a shelf bra built in.

  • How do you suggest getting breastmilk or spit up stains out of my Momzelle items?

    If (more likely when!) you get breast milk or spit up on your Momzelle item, we recommend the following: As quickly as possible, soak the item in water. This is often enough to prevent a stain. If there is still evidence of milk or spit up after soaking try adding an enzyme cleaner. The enzymes in the detergent will attach the stain, literally breaking down and digesting the proteins in the milk. If traces of the stain remain, apply an all-purpose stain remover and then launder as usual. If the stain is already set into the item, we suggest applying a stain remover. The best chance of getting the stain out is to pre-treat before washing. After letting the pretreated stain sit according to the directions (but no longer because you don't want to ruin the fabric), wash the top as directed.

  • What is the fabric make up of tops?

    You will find the fabric make up of each item in the Product Details tab on their product page.

  • Where are the clothes made?
Close

Order, shipping & returns

How much is shipping and how long does it take?

Canadian customers: Shipping is free for orders over $60 (the total must be over $60 after discount applied and before tax). Under $60, there is a flat fee of $7.99. This is standard shipping and takes 1-8 business days. Orders leave from our warehouse in Montreal. We have options for quicker shipping, with the cost available once you have put in your postal code on the checkout page.

US customers: Shipping is free for orders over $60 (the total must be over $60 after discount applied and before tax). Under $60, there is a flat fee of $9.99. This is standard shipping and takes 5-8 business days. Orders leave from our warehouse in Montreal. We have options for quicker shipping, with the cost available once you have put in your postal code on the checkout page. In our over ten year experience, we have never had packages detained at the border and there are no duties for you ordering from Canada (under$800).

I am located in the United States, can I order from momzelle.com?

Yes! We have been shipping to the US for many years. You will be charged in Canadian dollars. Please see our other FAQ’s for more specific details. If you would prefer US currency and trackable shipping, we suggest you order from our Amazon store. We offer a great selection of our nursing clothing!

I am located in the US and the Momzelle item I want is not available on Amazon.com?

You are more than welcome to order from momzelle.com! You will be charged in Canadian dollars and may not receive a tracking number (if free or flat rate option is selected). It is simple and easy. We will ship your order from our warehouse in Montreal and standard shipping takes 5-8 business days.

Will I receive a tracking number?

All orders shipping to Canada will receive a tracking number.
Orders shipping to the US will not receive a tracking number if standard shipping (free or flat rate option) is selected. Tracking is available for US customers if faster shipping options are selected. If tracking is desired, we recommend our US customers shop on our Amazon store

How quickly will you ship my order?

We make every effort to ship orders within one business day.

What is your return policy?

Items purchased at momzelle.com may be returned, as long as they have only been tried on, are not worn or washed, still have their tag on, and were not marked Final Sale.
Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. After thirty days, a gift card will be issued. Please see our full return policy for more details.

Do you sell gift cards?

Yes! They make an excellent baby shower/mother’s day/birthday gift 😊 You can buy them here.

Can I apply more than one coupon code to my order?

No, only one coupon code can be applied per order. A gift card code and a coupon code can be applied on the same order.

What do I do if I find that an item that I ordered has a defect?

Please contact info@momzelle.com and we will do our best to remedy the situation.

Help! I don't know what size to buy?

We generally suggest ordering Momzelle in the size you regularly wore pre-pregnancy. If you were between sizes we recommend ordering the smaller size. Momzelle clothing fits a bit large. We also suggest reading the description and product details as we try to specify when an item fits a little large or small. Reading the reviews can be very helpful in determining if the fit and style are for you.

Please see our size guide for more details.

How long will it take for my order to arrive?

It depends on the shipping option selected. Within Canada, standard shipping takes 1-8 business days. To the US, standard shipping is 5-8 business days.

I bought an item from another retailer or web site - can I return this or exchange it directly with Momzelle? 

No, we ask that you please contact the store that you purchased your Momzelle item from. They will take care of you.

Where is the company located?

We are located in Montreal, QC, Canada. Our warehouse is adjacent to our office and boutique at 9475 rue Meilleur, suite 208, Montreal QC H2N 2C5.

All about Bras & maternity essentials

When should I buy my nursing bra?

- It is most often recommended in the 7th or 8th month of pregnancy. Since all of our bras are designed to grow with you through your pregnancy and nursing, you can choose to buy earlier in your pregnancy. All our bras have 5 sets of hooks and eyes. This allows you to adjust the band as your ribcage expands and contracts.

After your milk comes in and your breast have regulated (approximately 6 weeks post-partum), it is a good idea to re-measure yourself and update your nursing bra wardrobe, if needed.

How many nursing bras does a mother need ?

A good rule of thumb is 3. You will wear one, have one in the wash and have one on hand if the one you are wearing gets a little too much of the let down J.

Is the Momzelle Seamless Nursing Bra supportive enough?

Yes! The high quality fabric is surprisingly strong, yet stretchy. For added support, you can cross the straps at the back. Learn more about the great features this bra has here.

Do your bras have underwire?

No, our Classic and Lace bra have molded cups, but are underwire-free.

Nursing top sizing, fit, care & openings

Help! I don't know what size to buy?

We generally suggest ordering Momzelle in the size you regularly wore pre-pregnancy.  If you were between sizes we recommend ordering the smaller size.  Momzelle clothing fits a bit large. 

We also suggest reading the description and product details as we try to specify when an item fits a little large or small. Reading the reviews can be very helpful in determining if the fit and style are for you.

Please see our size guide for more details.

How do the nursing openings work?

We have many different styles of nursing openings. Each is designed to keep you covered above the breast, as well as your belly and sides. All openings are easy to use and many are completely inconspicuous, making your Momzelle top or dress an item you can wear long after you are finished breastfeeding.
You will find details and photos of each opening on the product page. Don’t hesitate to reach out through our instant chat or email if you have any questions.

Are there tops that are made for pregnancy as well as breastfeeding?

Yes! Many of our styles are designed to cover you from bump to baby and beyond.  See all the options here.

How should I wash my Momzelle items?

Please follow the care instructions on the label inside your Momzelle item. We keep new moms in mind when we design our clothing. All items can be machine washed in cold water (delicate cycle may be best for some items) and most can be tumble dried on low heat.

Do your nursing tops and dresses comes with built-in bras?

No. All our nursing tops and dresses are designed to be worn with your own nursing bra. Only the Seamless Maternity/Nursing Tank has a shelf bra built in.

How do you suggest getting breastmilk or spit up stains out of my Momzelle items?

If (more likely when!) you get breast milk or spit up on your Momzelle item, we recommend the following: As quickly as possible, soak the item in water. This is often enough to prevent a stain. If there is still evidence of milk or spit up after soaking try adding an enzyme cleaner. The enzymes in the detergent will attach the stain, literally breaking down and digesting the proteins in the milk. If traces of the stain remain, apply an all-purpose stain remover and then launder as usual. If the stain is already set into the item, we suggest applying a stain remover. The best chance of getting the stain out is to pre-treat before washing. After letting the pretreated stain sit according to the directions (but no longer because you don't want to ruin the fabric), wash the top as directed.

What is the fabric make up of tops?

You will find the fabric make up of each item in the Product Details tab on their product page.

Where are the clothes made?

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Get 15% off your first order!

Join our mailing list to receive exclusive offers and get 15% off your first order!